VakifBank always strives to offer the best possible service to its customers and business partners. Because we value your satisfaction. However, if we do not convince you with our service, please let us know what we can improve.
Sie haben die Möglichkeit Ihre Beschwerden über verschiedene Kanäle zu übermitteln. Jeder Erhalt der Beschwerde wird bestätigt und wird so schnell wie möglich bearbeitet.
Bitte verwenden Sie hierfür das Beschwerdeformular (siehe weiter unten) oder schicken Sie uns eine E-Mail.
Telefon: (Mo-Do 08:00-17:00, Fr 08:00-15:00 Uhr)
+43 1 512 35 20
Post:
Beschwerdemanagement der VakıfBank International AG
Prinz-Eugen-Straße 8-10, Top 17, 1040 Wien
We are happy to take care of your request.
If, despite submitting your notification, it is unfortunately not possible to reach an agreement in an individual case, the following arbitration institutions are still available to you:
– Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft (www.bankenschlichtung.at) für Bankgeschäfte (ausgenommen Fremdwährungskredite).
– Internet Ombudsmann (www.ombudsmann.at) in the case of contracts against payment or other questions of e-commerce or internet law or data protection, copyright or trademark law with an internet connection, which are concluded via the internet. However, the institution of the Internet Ombudsman is only available to you if you are a consumer resident in Austria. Therefore, companies cannot file complaints here.
– Streitschlichtungsplattform
(ec.europa.eu/odr): There is also the possibility to turn to the conciliation platform ec.europa.eu/odr established by the European Commission.
– Arbitration for consumer transactions (www.verbraucherschlichtung.at) for foreign currency loans or other disputes that do not fall under the jurisdiction of the above arbitration boards.
Write to us!
Give us a call. You will find our opening hours here.
