{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbank.esme-it.at\/?page_id=665"},"modified":"2023-02-13T09:25:13","modified_gmt":"2023-02-13T08:25:13","slug":"beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/vakifbank.esme-it.at\/en\/beschwerdemanagement\/","title":{"rendered":"Complaint management"},"content":{"rendered":"
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Complaint management\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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VakifBank always strives to offer the best possible service to its customers and business partners. Because we value your satisfaction. However, if we do not convince you with our service, please let us know what we can improve.<\/p>

Sie haben die M\u00f6glichkeit Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde wird best\u00e4tigt und wird so schnell wie m\u00f6glich bearbeitet.<\/p>

\u00a0<\/p>

Bitte verwenden Sie hierf\u00fcr das Beschwerdeformular (siehe weiter unten) oder schicken Sie uns eine E-Mail.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tTelefon: (Mo-Do 08:00-17:00, Fr 08:00-15:00 Uhr)\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\tBeschwerdemanagement der Vak\u0131fBank<\/em> International AG
Prinz-Eugen-Stra\u00dfe 8-10, Top 17, 1040 Wien\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We are happy to take care of your request.<\/p>

Complaint form<\/a><\/p>

If, despite submitting your notification, it is unfortunately not possible to reach an agreement in an individual case, the following arbitration institutions are still available to you:<\/p>

\u2013 Gemeinsame Schlichtungsstelle der \u00d6sterreichischen Kreditwirtschaft (www.bankenschlichtung.at) f\u00fcr Bankgesch\u00e4fte (ausgenommen Fremdw\u00e4hrungskredite).<\/p>

\u2013 Internet Ombudsmann (<\/strong>www.ombudsmann.at<\/strong><\/a>)<\/strong>\u00a0in the case of contracts against payment or other questions of e-commerce or internet law or data protection, copyright or trademark law with an internet connection, which are concluded via the internet. However, the institution of the Internet Ombudsman is only available to you if you are a consumer resident in Austria. Therefore, companies cannot file complaints here.<\/p>

\u2013 Streitschlichtungsplattform<\/strong>\u00a0
(ec.europa.eu\/odr<\/strong>): There is also the possibility to turn to the conciliation platform ec.europa.eu\/odr established by the European Commission.<\/p>

\u2013\u00a0Arbitration for consumer transactions (<\/strong>www.verbraucherschlichtung.at<\/strong><\/a>)<\/strong>\u00a0for foreign currency loans or other disputes that do not fall under the jurisdiction of the above arbitration boards.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Beschwerdemanagement Die VakifBank ist stets bem\u00fcht Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbank.esme-it.at\/en\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Beschwerdemanagement Die VakifBank ist stets bem\u00fcht Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde…","_links":{"self":[{"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":20,"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":2442,"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/pages\/665\/revisions\/2442"}],"wp:attachment":[{"href":"https:\/\/vakifbank.esme-it.at\/en\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}