{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbank.esme-it.at\/?page_id=665"},"modified":"2023-02-13T09:25:13","modified_gmt":"2023-02-13T08:25:13","slug":"beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/vakifbank.esme-it.at\/tr\/beschwerdemanagement\/","title":{"rendered":"\u015eik\u00e2yet y\u00f6netimi"},"content":{"rendered":"
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\u015eik\u00e2yet y\u00f6netimi\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Vak\u0131fBank, m\u00fc\u015fterilerine ve i\u015f ortaklar\u0131na her zaman m\u00fcmk\u00fcn olan en iyi hizmeti sunmak i\u00e7in \u00e7al\u0131\u015fmaktad\u0131r. \u00c7\u00fcnk\u00fc memnuniyetinize de\u011fer veriyoruz. Bununla birlikte, hizmetimizle sizi ikna edemezsek, l\u00fctfen neleri geli\u015ftirebilece\u011fimizi bize bildirin.<\/p>

\u015eikayetlerinizi \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla iletme se\u00e7ene\u011finiz vard\u0131r. \u015eikayetin al\u0131nd\u0131\u011f\u0131 kabul edilecek ve m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede ele al\u0131nacakt\u0131r.<\/p>

\u00a0<\/p>

L\u00fctfen \u015fikayet formunu kullan\u0131n (a\u015fa\u011f\u0131ya bak\u0131n) veya bize bir e-posta g\u00f6nderin.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tTelefon: (Pazartesi-Per\u015fembe 08:00-17:00, Cuma 08:00-15:00)\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\u015eik\u00e2yet y\u00f6netimi Vak\u0131fBank<\/em> International AG
Prinz-Eugen-Stra\u00dfe 8-10, Top 17, 1040 Wien\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Talebinizle ilgilenmekten mutluluk duyar\u0131z.<\/p>

\u015eikayet formu<\/a><\/p>

Bildiriminizi g\u00f6ndermenize ra\u011fmen, m\u00fcnferit bir davada bir anla\u015fmaya varmak ne yaz\u0131k ki m\u00fcmk\u00fcn de\u011filse, a\u015fa\u011f\u0131daki tahkim kurumlar\u0131 hala sizin i\u00e7in kullan\u0131labilir:<\/p>

- Bankac\u0131l\u0131k i\u015flemleri i\u00e7in (d\u00f6viz kredileri hari\u00e7) Avusturya Bankac\u0131l\u0131k End\u00fcstrisi Ortak Uzla\u015ft\u0131rma Kurulu (www.bankenschlichtung.at).<\/p>

- \u0130nternet Ombudsman\u0131 (<\/strong>www.ombudsmann.at<\/strong><\/a>)<\/strong>\u00a0\u0130nternet \u00fczerinden akdedilen \u00f6demeye kar\u015f\u0131 s\u00f6zle\u015fmeler veya e-ticaret veya internet hukuku veya veri koruma, telif hakk\u0131 veya ticari marka hukuku ile ilgili di\u011fer konularda. Ancak, \u0130nternet Ombudsmanl\u0131\u011f\u0131 kurumundan sadece Avusturya'da ikamet eden bir t\u00fcketici iseniz yararlanabilirsiniz. Bu nedenle, \u015firketler burada \u015fikayette bulunamazlar.<\/p>

- Uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm platformu<\/strong>\u00a0
(ec.europa.eu\/odr<\/strong>): Avrupa Komisyonu taraf\u0131ndan kurulan ec.europa.eu\/odr uzla\u015fma platformuna ba\u015fvurma imkan\u0131 da bulunmaktad\u0131r.<\/p>

-\u00a0T\u00fcketici i\u015flemleri i\u00e7in tahkim (<\/strong>www.verbraucherschlichtung.at<\/strong><\/a>)<\/strong>\u00a0d\u00f6viz kredileri veya yukar\u0131daki tahkim kurullar\u0131n\u0131n yetki alan\u0131na girmeyen di\u011fer uyu\u015fmazl\u0131klar i\u00e7in.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Beschwerdemanagement Die VakifBank ist stets bem\u00fcht Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbank.esme-it.at\/tr\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Beschwerdemanagement Die VakifBank ist stets bem\u00fcht Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde…","_links":{"self":[{"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":20,"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":2442,"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/pages\/665\/revisions\/2442"}],"wp:attachment":[{"href":"https:\/\/vakifbank.esme-it.at\/tr\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}